About Project
Transforming the operational procedures of all the government entities and their departments. The process and details of all information required in order to deliver the service solution. The service document covers all relevant processes and serves as the operational framework.
It specifies the requirements from the viewpoint of the departments and defines how these are fulfilled from a technical and organizational point of view.
Challenges
- In the beginning, the Government stakeholder was handling and managing multiple departments, which were difficult to coordinate and supervise.
- Because department workflow was not administered and synchronized, any predefined decisions yielded inaccurate outcomes.
- The procedure wasn't streamlined, the divisions were unmanageable, and it was disorganized.
- They needed to shorten the workflow so that they could effortlessly oversee and control it.
Solutions
- AppVista has compiled various inquiries and understood the stakeholders' demands and pain points, and after assessing the requirements, we presented savvy algorithms and use cases with a strategic beneficial approach.
- Provided the stakeholder with counsel on over 100 services for divisions like Finance & Accounting, IT, IS, Communication, Procurement & many more and assisted them in creating a sanctuary for improved process streamlining.
- Mapping & determining the flow of the various departments, leading to easier information access.
Services & Technology
Strategy & Design
Business Process Consulting, Customer Experience (CX), Miro for drawing the user journey's, User Interface Design
Web Application
Liferay, ServiceNow Integration
Results
- The report met the needs of government entities and provides services that exceed customer expectations while conforming to the highest international practices and standards.
- We proposed flexible tactics, which enhanced performance and layer the data with quality & robust security tools.
- Improved the hindering process for our stakeholders with our strong technical & beneficial strategies.
- With our interpretation, we also approached an alliance with Fintech to harness the latest and best in compliance technology & cost.